Privacy policy

Contact

If you have questions about this Privacy Policy, please contact us at team@pawsomepal.com.au.

Personal Information We Collect

Information you provide to us:

When you place an order, create an account, or contact us, we may collect your name, email address, billing and shipping address, phone number (if provided), and payment information. Payment details are processed securely by Shopify Payments and are not stored by us directly.

Information collected automatically:

When you visit the Site, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, time zone, referring URLs, pages viewed, products viewed, search terms, and how you interact with the Site. This information is collected using cookies, pixels, and similar technologies.

How We Use Your Information

We use your personal information to:

  • Fulfil and manage your orders, including processing payments, arranging shipping, and sending order confirmations and updates
  • Communicate with you about your order or respond to enquiries
  • Send you marketing emails about new products, promotions, and offers (with your consent)
  • Analyse site usage and improve our website and customer experience
  • Screen orders for potential fraud or risk
  • Display relevant advertising to you on other platforms

Third-Party Services

We share your personal information with the following service providers who assist us in operating our business:

Shopify powers our online store and processes transactions. Shopify may collect and use your information in accordance with their privacy policy: https://www.shopify.com/legal/privacy

Klaviyo manages our email marketing. If you subscribe to our mailing list or make a purchase, your name and email address are shared with Klaviyo to send you marketing communications. You can unsubscribe at any time using the link at the bottom of any email.

Meta (Facebook/Instagram) receives browsing and purchase activity through the Meta Pixel installed on our Site. This is used to measure advertising effectiveness and deliver relevant ads to you on Meta platforms. You can manage your ad preferences through your Facebook settings.

Vitals provides our product reviews functionality and may collect information related to reviews you submit.

Australia Post receives your name, shipping address, and phone number (if provided) to fulfil and deliver your order.

We do not sell your personal information to third parties.

We may also share your information if required to comply with applicable laws, regulations, or a lawful request from a government authority.

Email Marketing

With your consent, we may send you emails about new products, promotions, and updates. You can opt out of marketing emails at any time by clicking the unsubscribe link included in every email. Opting out of marketing emails will not affect transactional emails related to your orders.

Cookies and Tracking

Our Site uses cookies and similar tracking technologies to provide core site functionality, remember your preferences, analyse how the Site is used, and support our advertising.

Types of cookies we use:

Functional cookies enable basic site features such as your shopping cart and login. Performance cookies help us understand how visitors use the Site so we can improve it. Advertising cookies, including the Meta Pixel, allow us to measure ad performance and show you relevant ads on other platforms.

Session cookies are deleted when you close your browser. Persistent cookies remain on your device until they expire or you delete them, typically between 30 minutes and two years.

You can manage or block cookies through your browser settings. Please note that blocking cookies may affect your experience on the Site. For more information, visit www.allaboutcookies.org.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Our Site uses SSL encryption, and all payment transactions are processed through Shopify's PCI-compliant systems.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet our legal and accounting obligations. If you request deletion of your personal information, we will action this unless we are required by law to retain it.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us at team@pawsomepal.com.au. We will respond to your request within 30 days.

Children

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. The updated policy will be posted on this page with a revised date.