All portraits are drawn in 2-3 business days.

Once your portrait is ready/has been approved, you will receive a shipping confirmation email with your Australia Post tracking number.

Orders are processed, packaged and shipped within 1-4 business days. Delivery times vary based on location, with average delivery times being 2-5 business days.

Yes!

On your order options, you can request to be sent a copy of your poster before we print it.

Once your order has been placed, we will send you an email with your portrait.

From there, you can request any changes you would like make to the poster.

Ready to go? Just approve and we'll handle the rest!

Yes!

If you wish to have any additional customisation to your poster, e.g. a different font or background colour, please specify this in your cart (order special instructions).

Yes!

In your order options, you can request for any pet accessories to be included or removed from your pet portrait.

Enjoy free shipping on all orders!